By accessing and using the House of Sonali website, you agree to the terms and conditions listed below. We may update, modify, or revise these terms at any time without prior notice.
1. Product Information
We request customers to carefully read all details related to products and services before placing an order. While we strive to provide accurate descriptions, minor variations in color, design, or style may occur due to digital photography and display settings.
2. Order & Pricing Policy
Prices and product availability are subject to change without notice.
If a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel the order, even if payment has already been made. In such cases, a refund will be processed.
Once an order is placed, cancellations are not generally accepted.
3. Delivery & Shipping
Deliveries are carried out through trusted courier partners. Delivery timelines are indicative and may vary due to factors beyond our control (such as customs delays, strikes, natural calamities, or courier issues).
If a delivery attempt fails due to an incorrect address, unavailable recipient, or incomplete information, the cost of re-delivery will be borne by the customer.
We are not liable for delays, missed deliveries, or losses caused by external factors.
4. Returns & Refunds
Custom-stitched or made-to-measure products cannot be returned or exchanged unless there is a defect from our side.
Refund requests, if applicable, will be processed at our sole discretion. Shipping costs, customs duties, and transaction charges are non-refundable.
Complaints must be reported within 15 days of delivery; after this, claims will not be entertained.
5. Payment & Security
We accept payments via secure online gateways. Kesari Exports is not responsible for fraudulent use of cards; responsibility lies with the cardholder.
All payment information is processed through encrypted servers for customer safety.
6. Customer Responsibilities
Customers must provide accurate, complete, and up-to-date information when placing an order. Incorrect details may lead to delays or failed deliveries.
The user confirms that they are at least 18 years of age or have the consent of a parent/guardian to use our services.
7. Liability Limitations
Kesari Exports is not responsible for any loss of data, revenue, or indirect damages arising from the use of our website.
In case of disputes, our liability will not exceed the value of the order placed.
8. Visual & Marketing Content
Product images shown on the website are for reference only. Actual colors, fabrics, and designs may slightly differ.
Accessories and jewelry used in model photos may be for display purposes only unless specified.
9. Ownership
The House of Sonali website is owned and operated by M/s Kesari Exports,
incorporated and registered in India.
Legal Name: Eshan Bhimsain Mehta
GST Firm Name: Kesari Exports
Address: G-5 & 6, KUBERJI PARK-2, RING ROAD, Surat, Surat,
Gujarat, 395002
📩 For queries related to these Terms & Conditions, please contact us at support@houseofsonali.com
