Frequently asked questions

1. Do you deliver internationally?
- Yes, we ship to most countries across the globe. A few locations may not be serviceable, but the availability will be shown at checkout.

2. How are shipping charges calculated?
- Shipping fees depend on the weight and number of items in your order as well as the delivery country. The final cost is displayed before you confirm your purchase.

3. What are the shipping charges within India?
- Shipping is free across India for most orders. If there are any exceptions, details will appear during checkout.

4. Can I purchase a saree without a blouse stitched?
- Yes, sarees can be ordered with an unstitched blouse. You can also choose other tailoring options if you prefer.

5. How can I track my order?
- Once your package has been dispatched, you’ll receive an email with the tracking ID and courier details. You can also log in to your account to view real-time updates.

6. Are stitched or customized outfits returnable?
- Unfortunately, products made to your measurements (like stitched sarees, lehengas, or salwar suits) cannot be returned or exchanged unless there’s a defect from our side.

7. Will I receive a full refund for returned items?
- Refund amounts may differ case to case. Please note that shipping fees, customs duties, or handling charges are non-refundable.

8. Which payment methods do you accept?
- We accept all major credit cards, debit cards, UPI, and net banking through secure online gateways.

9. How do I confirm that my payment went through?
- After successful payment, you will receive an email confirmation with your order number.